What is Kapiche used for?

Kapiche is used to analyze customer feedback from surveys, support tickets, and reviews, finding themes and sentiment without manual coding.

How much does Kapiche cost?

Kapiche pricing starts at $2,650 per user per month. A free trial is available, but there is no free plan.

What are the best alternatives to Kapiche?

Common alternatives to Kapiche include Thematic, Qualtrics XM, Medallia, and Chattermill for customer feedback and text analytics.

Kapiche Reviews, Features & Alternatives

Overview

What is Kapiche?

Kapiche is a feedback analytics platform that analyzes large volumes of customer comments from surveys, support tickets, and reviews. It combines multiple data sources and uses natural language processing for topic clustering, sentiment analysis, and summarization, without code frames or manual tagging. Dashboards, Boolean search, and custom reports help teams find themes and explain score changes. Insights, customer experience, and voice of customer teams at mid-market and enterprise companies use Kapiche.

Best for

CX TeamsInsights AnalystsVoice of CustomerResearch ManagersProduct Teams

Product snapshot

Category: Data Extraction & Collection
Best for: Customer feedback analysis
Deployment: Cloud
Free trial: Yes
Integrations: Zendesk, Medallia, Snowflake, BigQuery
AI features: Yes

Key features

Key features of Kapiche

Topic clustering

Group feedback into themes automatically without building code frames.

Sentiment analysis

Measure positive and negative sentiment across customer comments and topics.

Feedback summarization

Condense large sets of comments into short readable summaries.

Multi-source analysis

Combine survey, support, and review data in one place.

Boolean search

Search and filter feedback precisely to answer specific questions.

Custom dashboards

Build reports and visualizations to share findings with stakeholders.

Reviews

Kapiche reviews

1 review

Overall

5.0/5

Ease of use5/5
Features4/5
Value for money5/5
Customer support5/5

What users like

Fast and easy to use
No manual coding of comments
Finds insights in NPS feedback
Helpful for CX storytelling

What users dislike

High starting price per user
No free plan available
Limited Qualtrics dashboard integration
Geared toward larger insights teams

Rashmi K.

Voice of Customer Manager

“Liked how fast and easy the tool is and that it surfaced insights from NPS comments without manual coding. Found it lacks a way to link outputs into Qualtrics CX dashboards.”

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Alternatives

Top Kapiche alternatives

Thematic
Best for
AI feedback analysis
Why choose it
Automated theme discovery for survey comments
Qualtrics XM
Best for
Enterprise experience management
Why choose it
Surveys and text analytics in one suite
Medallia
Best for
Large CX programs
Why choose it
Omnichannel feedback capture and analytics
Chattermill
Best for
Unified customer feedback
Why choose it
Combines reviews, tickets, and surveys

Integrations

Kapiche integrations

Kapiche pulls customer feedback from the tools where it already lives, so teams can analyze survey, support, and review data together. Named connectors include Zendesk Suite for support tickets, Qualtrics XM for Customer Experience, Medallia Experience Cloud, InMoment, AskNicely, and Delighted for survey and NPS data. For larger datasets, Kapiche connects to Snowflake, Google BigQuery, and Amazon S3, which lets insights teams bring in feedback stored in their data warehouse or cloud storage. API access supports custom data loads and exports. Once the data is combined, topic clustering, sentiment analysis, and dashboards work across every source rather than one channel at a time.

FAQ

Kapiche