What is Review Analytics used for?

Review Analytics collects customer reviews from app stores and listing sites, then measures sentiment, NPS, CSAT, and rating trends in one dashboard.

Who should use Review Analytics?

Review Analytics suits product managers, app developers, marketers, and customer experience teams that want review insights without building their own data pipeline.

Does Review Analytics have a free plan?

Yes. Review Analytics offers a free Bronze plan covering up to two review sources, with paid Silver and Gold plans priced per source.

Does Review Analytics use AI?

Yes. Review Analytics uses sentiment analysis and AI recommendations that turn customer feedback into suggested product improvements on its paid plans.

What are the best alternatives to Review Analytics?

Popular alternatives to Review Analytics include AppFollow, Birdeye, ReviewTrackers, and Medallia, depending on review sources, scale, and customer experience needs.

Review Analytics Reviews, Features & Alternatives

Overview

What is Review Analytics?

Review Analytics is a cloud tool that gathers customer reviews from sources such as the Apple App Store, Google Play, Yelp, Google Places, and Tripadvisor into one dashboard. It applies sentiment analysis, calculates NPS and CSAT scores, charts rating trends over time, and sends keyword or threshold alerts. Product managers, app developers, marketing teams, and customer experience leads use it to compare brands and spot recurring feedback themes.

Best for

Product ManagersApp DevelopersMarketing TeamsCustomer Experience TeamsSmall Businesses

Product snapshot

Category: Data Analytics
Best for: Review sentiment tracking
Deployment: Cloud
Free trial: Yes (free plan)
Integrations: App Store, Google Play, Yelp, Tripadvisor
AI features: Yes

Key features

Key features of Review Analytics

Sentiment analysis

Classifies each review as positive or negative alongside its star rating.

Automated NPS scores

Calculates Net Promoter Score from reviews with promoter and detractor counts.

Keyword alerts

Sends near real-time notifications when keywords or rating thresholds are hit.

AI recommendations

Turns customer feedback into suggested product improvements for planning work.

Review source grouping

Groups listings to compare competitors or report on separate products.

Historical trend charts

Shows how review volume, ratings, and sentiment change over time.

Reviews

Review Analytics reviews

Overall

Nobody has reviewed

What users like

Free plan for two sources
Low per-source monthly pricing
Automatic NPS and CSAT scoring
Keyword and threshold alerts

What users dislike

Limited set of review sources
Free plan lacks AI recommendations
Pricing scales per review source
Few native third-party integrations

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Alternatives

Top Review Analytics alternatives

AppFollow
Best for
App review management
Why choose it
Deep app store review monitoring and replies
Birdeye
Best for
Local business reputation
Why choose it
Broad review site coverage with response tools
ReviewTrackers
Best for
Multi-location brands
Why choose it
Review monitoring across many listing sites
Medallia
Best for
Enterprise experience programs
Why choose it
Full customer experience analytics and surveys

Integrations

Review Analytics integrations

Review Analytics connects directly to the review sources where customers leave feedback rather than to a broad set of business apps. On the free Bronze plan it pulls reviews from the Apple App Store, Google Play, and Yelp, while the paid Silver and Gold plans add Google Places and Tripadvisor. Each connected listing counts as a review source, and sources can be bulk loaded for larger portfolios. Collected reviews update automatically in a central dashboard, where teams can filter reports, group sources by product or competitor, and receive alerts. Buyers who need CRM, help desk, or data warehouse connections should confirm options with the vendor first.

FAQ

Review Analytics