Grooper

“Liked that it replaced old scanning software and that the partner team set it up quickly. Found help files and error guidance lacking, no automatic update checks, and a partner unwilling to take small projects.”

“Liked the large time savings from automation and CMIS connectivity that supported compliance projects. Found it hard to know all the available functionality and needed training.”

“Liked the reduced downtime when importing documents and the cut in data entry work. Found problems when using it alongside Application Extender and its searches.”

“Liked the time savings, that it is easier than the previous program, and that new staff are easy to train. Found the initial setup took some time.”

“Liked the many document management options and reliable operation with little downtime. Found setups complex to change, documentation not very helpful, and vendor help billed extra.”

“Liked that users keep control, models can be built without programming, and the team is helpful. Found the navigation tree gets confusing without disciplined naming and object placement.”

“Liked image and document analysis that sets it apart from other products and improves return on investment. Found the learning curve steep, though similar to comparable tools.”

“Liked the OCR-based automation of data entry from scanned documents. Found it hard to set up with a steep learning curve, and licenses often get tied up and cause errors.”

“Liked the clear interface, which reminded him of Tableau, and a community that answers questions quickly. Found the initial setup to be the main challenge.”

“Liked the flexibility and the automatic transfer of DocuSign documents into the OpenText platform. Found it overwhelming out of the box and considers training essential.”

“Liked the strong recognition features and that it felt familiar to users coming from Kofax. Found the multiple license levels and price ranges were not made clear during the sales process.”

“Liked that the platform can be customized to match the needs of the organization. Found that getting everything configured correctly takes considerable time and effort.”

“Liked that it was easy to implement and to train users on. Found occasional quirks that require restarts and a batch job that sometimes hangs.”

“Liked that it reads documents in a human-like way, making information easier to find. Found the lack of a dark mode tiring during long work sessions.”

“Liked how it saves time on standardized contracts once everything is configured. Found the front-end setup takes a lot of time before the benefits appear.”

“Liked that it can be configured to fit how the company works. Found that each folder takes a while to set up and there is a lot to learn first.”